luke91 Terms and Conditions – Rules for Pakistan Players

1. Eligibility

To register and use luke91, you must meet the following eligibility criteria without exception:

• You must be at least 18 years of age. luke91 does not permit access to anyone under this age, regardless of the purpose of the visit.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be accessing the platform from a jurisdiction where online gaming is prohibited under applicable local law.
• You must not be acting on behalf of another person when registering or playing.
• You must not currently be subject to a self-exclusion agreement with luke91 or any related platform.

By completing registration, you confirm that all of the above conditions apply to you. luke91 reserves the right to request proof of age at any point. If satisfactory proof is not provided when requested, the account may be suspended until verification is complete.

2. Account Registration

Each individual may hold only one registered account on the luke91 platform. Opening multiple accounts — whether under the same name, different names, the same device, or shared payment methods — is a breach of these terms.

When registering, you must provide accurate and complete information including your full name, date of birth, email address, and contact number. This information is used for verification, withdrawal processing, and communication purposes. Providing false information at registration is grounds for immediate account closure.

• Your username and password are your responsibility. Do not share them with anyone.
• If you believe your account has been accessed without your authorisation, notify support immediately.
• luke91 reserves the right to carry out identity verification checks at registration or at any point during the account lifecycle. This may include requesting a copy of a valid CNIC or other government-issued identification.
• Accounts that fail to pass identity verification may have withdrawals held pending the outcome of the check.

luke91 also reserves the right to decline a registration application without providing a specific reason, at its sole discretion.

3. Deposits and Withdrawals

All financial transactions on luke91 are conducted in Pakistani Rupees (PKR). The following payment methods are currently supported for deposits and withdrawals:

• JazzCash (mobile wallet)
• Easypaisa (mobile wallet)
• Raast (instant bank transfer)
• Standard bank transfer
• Debit and credit cards
• Other supported mobile wallets as listed on the Deposit page

Deposits: Deposits are credited to your account balance once the transaction has been confirmed by the relevant payment provider. Most JazzCash and Easypaisa deposits are reflected within five minutes. Bank transfers may take longer depending on the originating bank.

Withdrawals: Withdrawal requests are processed in the order they are received. Verified accounts with no pending bonus wagering requirements can typically expect withdrawals to mobile wallets to be processed within the same business day. Bank transfers may take one to three business days depending on the receiving bank.

• Withdrawals must be made to a payment method registered in your own name. Third-party withdrawals are not permitted.
• luke91 does not charge a fee for standard withdrawals. However, your payment provider may apply their own charges — check with them directly.
• Minimum and maximum deposit and withdrawal amounts are listed on the Cashier page within your account.
• If a withdrawal request is flagged for additional review, our team will contact you. This is standard procedure and not necessarily an indication of any wrongdoing.

4. Bonuses and Promotions

luke91 runs a variety of promotions including welcome bonuses, reload bonuses, free spins, cashback offers, and PSL / cricket match-day promotions. Each promotion has its own specific terms, which are displayed on the Promotions page and must be read before opting in.

The following general rules apply to all bonuses unless stated otherwise in the specific promotion terms:

• Wagering requirements: Bonus funds must be wagered a specified number of times before they become eligible for withdrawal. The exact multiplier is shown on each offer.
• Eligible games: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while live casino and table games may contribute at a lower rate. This is shown per promotion.
• Expiry: Bonuses expire if the wagering requirement is not completed within the stated validity window. Expired bonus funds and any winnings generated from them are removed from the account.
• One bonus at a time: Only one active bonus can be held at a time unless a promotion explicitly states otherwise.
• Abuse: luke91 reserves the right to cancel bonuses and related winnings if there is evidence of bonus abuse, including placing contradictory bets, exploiting loopholes, or using multiple accounts to claim the same offer.
• Minimum deposit: Most bonuses require a qualifying deposit of a specified PKR amount. Deposits made before opting into a promotion do not retroactively qualify.

The VIP programme operates under its own separate loyalty terms, which are available on the VIP page. VIP rewards, monthly gifts, and tier-specific benefits are subject to the conditions stated there.

5. Games and Sports Betting

The luke91 Game Lobby includes slot games, live casino tables, table games, crash games, and sports betting markets covering Cricket, PSL, T20 internationals, Football, and Esports. All games use certified random number generator (RNG) systems or live streams from established providers.

• Game outcomes: All game results are determined by certified RNG systems. Past results have no bearing on future outcomes. No strategy guarantees a win.
• Sports betting: Bets placed on live or pre-match markets are subject to the odds available at the time the bet is confirmed. Odds can change up until the point of confirmation.
• Void bets: A bet may be voided if the event is cancelled, if there is a clear pricing error, or if the bet was placed after an event has concluded. Voided bets are refunded at the original stake.
• Technical issues: In the unlikely event of a technical malfunction during a game or live casino session, the round in progress may be voided. Luke91 is not liable for losses caused by technical disruptions outside its control, though any bets interrupted by a confirmed server-side fault will be reviewed fairly.
• Minimum and maximum stakes: Each game and betting market has its own minimum and maximum stake limits, which are displayed within the game or market itself.

6. Fair Play and Prohibited Conduct

luke91 is committed to maintaining a fair and enjoyable environment for all members. The following actions are strictly prohibited and will result in account suspension, balance review, and possible permanent closure:

• Using software, bots, scripts, or automated tools to play games or place bets.
• Exploiting bugs, glitches, or errors in games or the platform for financial gain. Any winnings obtained through exploitation are not valid.
• Colluding with other players in poker or any game where player interaction affects outcomes.
• Opening multiple accounts to claim bonuses more than once (bonus abuse).
• Using payment methods that are not registered in your own name.
• Providing false or misleading information at any stage of registration or verification.
• Engaging in or facilitating any form of money laundering or financial crime through the platform.
• Attempting to manipulate sports betting markets, including placing bets on events you have prior knowledge of through insider access.

7. Account Suspension and Closure

luke91 may suspend or permanently close an account in the following circumstances:

• Breach of any part of these Terms and Conditions.
• Failure to complete identity or age verification when requested.
• Suspicion of fraud, money laundering, or other financial crime.
• Account inactivity for an extended period (as defined in the inactivity policy available on the platform).
• At the player's own request, including for responsible gaming purposes such as self-exclusion.

If your account is closed due to a breach of these terms, any remaining balance may be forfeited depending on the nature of the breach. If the closure is for reasons unrelated to a breach — such as inactivity or a voluntary request — your eligible balance will be returned via your registered payment method after any outstanding identity checks are cleared.

Players who wish to close their account voluntarily at any time can do so by contacting the support team. Self-exclusion requests are acted upon promptly and cannot be reversed during the exclusion period chosen.

8. Privacy and Data

luke91 collects and processes personal data as described in the Privacy Policy, which is available at luke91.pro/privacy-policy. By registering, you consent to the collection and use of your data in accordance with that policy.

In summary, data collected during registration and use of the platform is used for:

• Identity and age verification
• Processing deposits and withdrawals
• Customer support and account management
• Compliance with legal and regulatory obligations
• Sending relevant promotional communications (where you have opted in)

luke91 does not sell your personal data to third parties. Data shared with payment processors (such as JazzCash and Easypaisa) is limited to what is necessary to complete your transaction. You may request access to or deletion of your data at any time by contacting support, subject to any obligations that require us to retain certain records.

9. Responsible Gaming

Gaming is entertainment. luke91 encourages all members to approach the platform with a clear budget, a set time limit, and a relaxed attitude. The following tools are available to every member to help manage their gaming activity:

• Deposit limits: Set daily, weekly, or monthly deposit caps directly from your account settings. Limits take effect immediately when reduced, and any increase takes a cooling-off period to come into force.
• Session time reminders: Set a notification to alert you after a certain amount of time spent in a session, so you can make a conscious decision about whether to continue.
• Self-exclusion: If you feel you need a break from gaming, a temporary or permanent self-exclusion can be applied to your account. Once active, the exclusion cannot be lifted until the chosen period expires.

If you feel your gaming habits are becoming difficult to control, we encourage you to use these tools and to seek support. Gaming should never be used as a means to recover financial losses, and no win is guaranteed. The Responsible Gaming page at /responsible-gaming has more detailed guidance.

10. Limitation of Liability

luke91 provides the platform on an "as available" basis. While we work hard to ensure the platform remains accessible and functional at all times, we cannot guarantee uninterrupted service. Scheduled maintenance, network issues, or events outside our control may result in temporary unavailability.

• luke91 is not liable for any losses arising from technical disruptions, delays in payment processing caused by third-party providers, or events of force majeure.
• All gaming activity is undertaken at the player's own risk. The platform does not guarantee any return on funds wagered.
• Where a game error results in an incorrect payout, luke91 reserves the right to correct the balance and recover any overpayment, regardless of whether the funds have already been used for further play.
• Nothing in these terms limits luke91's liability for fraud, wilful misconduct, or any liability that cannot be excluded by applicable law.

11. Amendments to These Terms

luke91 reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Continued use of the platform after the publication of any amendment constitutes acceptance of the updated terms.

For significant changes that affect your rights or obligations as a member, we will make reasonable efforts to notify you via the contact details registered on your account. However, it is your responsibility to check this page periodically for any updates.

If you do not agree with an amendment, you should stop using the platform and contact support to arrange the closure of your account and return of any eligible balance.

12. Contact and Support

If you have any questions about these Terms and Conditions, or about any aspect of your account, our support team is available around the clock. You can reach us through the live chat feature on the platform or by emailing us at the address listed in the footer of this page.

For account-specific queries — such as verification, withdrawal status, or bonus eligibility — please have your registered email address and account username ready when you contact us. This helps us locate your account faster and resolve your query without delay.

For responsible gaming support, visit the Responsible Gaming page, which contains detailed guidance on managing your gaming activity and accessing external support resources if needed.