This Privacy Policy applies to all users of the luke91 platform at luke91.pro. It covers information collected when you register an account, make deposits or withdrawals, play games, access sports betting markets, use the mobile app, or contact our support team.
We know that sharing personal information online requires trust. This policy is written in plain language so you can understand exactly what happens with your data — no legal jargon for the sake of it. If anything is unclear, our support team is available around the clock to answer your questions.
Short version: We collect only what we need to run the platform and process your transactions. We do not sell your data to anyone. You can request access to or deletion of your information at any time.
Our Privacy Commitments at a Glance
Six principles that guide how we handle your information every day.
Secure Storage
Your personal data is stored on secured servers with encryption at rest and in transit. Access is restricted to authorised staff only, with audit logging in place.
No Data Selling
We do not sell, rent, or trade your personal information to third parties under any circumstances. Your data is used only to operate and improve the luke91 platform.
You're in Control
You can request to view, correct, or delete your personal data at any time. Marketing preferences can be updated directly from your account settings.
Minimal Collection
We collect only what is genuinely needed to operate your account, verify your identity, and process your transactions in PKR. Nothing extra.
Limited Sharing
Data shared with payment processors like JazzCash and Easypaisa is strictly limited to what is needed to complete your specific transaction. No more.
Transparent Updates
If this policy changes in a way that materially affects your rights, we will notify you through your registered contact details before the changes come into effect.
1. Who We Are
luke91 is an online gaming and sports betting platform operating at luke91.pro. When you register an account with us, we act as the data controller for your personal information — meaning we determine how and why your data is processed.
The platform serves players based in Pakistan and operates with all transactions conducted in Pakistani Rupees (PKR). Our payment integrations include JazzCash, Easypaisa, Raast, bank transfer, and other supported mobile wallets, each of which operates under their own separate privacy terms when handling the payment details you provide to them directly.
For any privacy-related queries, you can reach our team via the contact details listed in the footer of this page. We aim to respond to all data-related requests within a reasonable timeframe.
2. What Information We Collect
We collect information in three main ways: directly from you when you register or interact with the platform, automatically as you use the service, and from third parties involved in identity verification or payment processing.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration & verification forms |
| Contact Data | Email address, mobile number | Registration & account settings |
| Financial Data | Deposit/withdrawal history, payment method type | Transaction processing |
| Technical Data | IP address, device type, browser, OS | Automatically on platform access |
| Usage Data | Games played, bets placed, session duration | Automatically during gameplay |
| Communication Data | Support chat logs, email correspondence | When you contact support |
| Marketing Preferences | Opt-in/opt-out status for promotions | Account settings & registration |
We do not collect your full card number or bank account credentials. Payment card details entered during a deposit are handled directly by the payment processor and are not stored on luke91 servers.
3. Why We Collect Your Information
Every piece of data we collect serves a specific, legitimate purpose. We do not gather information speculatively or for purposes unrelated to running the platform. Below is a breakdown of why we process your data:
- Account creation and management: Your name, email, and contact number are needed to set up and manage your account, allow you to log in securely, and send you account-related notifications.
- Identity and age verification: We are required to verify that players are at least 18 years of age. CNIC or other government-issued identity documents may be requested to confirm your identity before a withdrawal is processed or when a review is triggered.
- Processing deposits and withdrawals in PKR: Financial data is used to handle your transactions via JazzCash, Easypaisa, Raast, bank transfer, and other supported wallets. Transaction records are kept for accounting and dispute resolution purposes.
- Providing and improving the platform: Usage and technical data helps us understand how players interact with the Game Lobby, slot games, live casino, and sports betting markets including Cricket, PSL, and T20 fixtures. This lets us fix issues and improve features.
- Fraud prevention and security: IP addresses, device data, and behavioural patterns are analysed to detect suspicious activity, protect against account takeovers, and prevent money laundering or bonus abuse.
- Customer support: Communication data is used to respond to your queries, resolve disputes, and maintain a record of interactions for quality and training purposes.
- Marketing communications: If you have opted in, we may send you information about promotions, new games, VIP programme updates, and cricket or PSL season offers. You can opt out at any time from your account settings.
Opt-out is easy: You can stop receiving marketing emails at any time by adjusting your notification preferences inside your account. Opting out of marketing does not affect transactional or account-related communications.
4. Who We Share Your Information With
We do not sell, rent, or trade your personal information. Sharing only happens in specific, controlled circumstances with parties who have a legitimate need to access the relevant data:
- Payment processors: When you make a deposit or request a withdrawal, the minimum necessary data is shared with the relevant payment provider — JazzCash, Easypaisa, Raast, or your bank — to complete the transaction. These providers handle your payment details under their own privacy and security standards.
- Identity verification partners: If additional KYC (Know Your Customer) checks are required, your identity documents may be reviewed by a third-party verification service. This data is handled under strict confidentiality agreements.
- Game providers: Some games in the Game Lobby are supplied by third-party software providers. Relevant technical data (such as session identifiers) may be shared to enable gameplay, but personally identifiable information is not passed to game providers.
- Analytics and platform tools: Aggregated, anonymised usage data may be processed by analytics tools to help us understand platform performance. This data does not identify you personally.
- Legal obligations: In cases where we are legally required to disclose information — for example, in response to a valid court order or to comply with applicable law — we will do so. We will notify you where legally permitted before any such disclosure.
No overseas transfers without safeguards: If any data processing occurs outside Pakistan, we ensure appropriate contractual safeguards are in place to protect your information to the same standard applied domestically.
5. Cookies and Tracking Technologies
luke91 uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file placed on your device when you visit the site. Here is what we use and why:
- Essential cookies: Required for basic platform functionality such as keeping you logged in during a session, remembering your language preference, and maintaining your game state. These cannot be disabled without affecting platform performance.
- Performance cookies: Collect anonymised data about how pages are used — which features are clicked, how long sessions last, and where errors occur. This helps us identify and fix issues faster.
- Functional cookies: Remember your preferences, such as display settings or your last-selected payment method type, to make your experience smoother next time.
- Marketing cookies: Used only if you have opted in to receive personalised promotions. These help us show relevant offers — for example, cricket betting promotions during a PSL season — rather than generic ones.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain parts of the platform. For most browsers, cookie management is found under Settings → Privacy → Cookies.
6. How Long We Keep Your Data
We keep your personal data for as long as your account is active and for a reasonable period after account closure to meet legal, financial, and dispute resolution obligations. Specific retention guidelines are as follows:
- Account data: Retained for the life of the account plus a standard period after closure, which allows us to address any post-closure queries or disputes.
- Financial transaction records: Deposit and withdrawal records in PKR are retained for the period required by financial record-keeping obligations. This is typically several years from the date of the transaction.
- Identity verification documents: Retained for the period required to satisfy applicable KYC obligations. Copies of documents are securely deleted once the retention period expires.
- Support communications: Chat and email logs are retained for a period that allows us to reference prior interactions during ongoing support cases.
- Marketing data: If you opt out of marketing, your preference is recorded and honoured immediately. Any marketing-specific data is purged on a rolling basis once it is no longer needed.
When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you personally.
7. Your Data Rights
As a user of the luke91 platform, you have the following rights regarding your personal information. You can exercise any of these rights by contacting our support team:
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Correct
Ask us to correct any inaccurate or outdated information on your account.
Right to Deletion
Request that we delete your personal data, subject to legal retention requirements.
Right to Object
Object to your data being used for marketing or profiling purposes at any time.
Right to Portability
Request a structured, machine-readable export of your personal data.
Right to Restrict
Ask us to pause processing of your data while a correction or objection is reviewed.
We will respond to all data rights requests within a reasonable period. In some cases — particularly where legal obligations apply to financial records — we may not be able to delete all data immediately, but we will explain exactly what we can and cannot action and why.
8. Children's Privacy
luke91 is strictly an adults-only platform. Players must be at least 18 years of age to register and use any part of the service. We do not knowingly collect personal data from anyone under 18.
If we discover that an account has been created by someone under the minimum age, that account will be closed immediately and any data collected will be deleted as promptly as possible, subject only to any legal obligations that may require brief retention.
If you believe a minor has registered using your details or is accessing the platform, please contact our support team immediately so we can investigate and take appropriate action. We take underage access seriously and review all such reports as a priority.
Parents and guardians: If you share a device with younger family members, please use device-level parental controls to prevent access to gambling platforms.
9. Security Measures
Protecting your data is something we take seriously across every part of the platform. The security measures we maintain include:
- Encryption in transit: All data transmitted between your device and our servers is protected using TLS (Transport Layer Security) encryption. The padlock in your browser confirms this is active during every session.
- Encryption at rest: Sensitive data stored on our servers — including identity records and financial data — is encrypted at rest using industry-standard algorithms.
- Access controls: Only authorised staff with a legitimate operational need can access personal data. Access is logged and reviewed regularly.
- Fraud monitoring: Automated systems monitor for unusual login activity, multiple accounts, and suspicious transaction patterns around the clock.
- Incident response: In the event of a confirmed data breach that affects your rights, we will notify you promptly and take immediate remediation steps.
While we implement robust measures, no system is entirely immune to risk. We encourage you to play your part by using a strong, unique password for your luke91 account and enabling any additional security options available in your account settings.
10. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, new features or payment methods, or developments in applicable standards. When we make changes, the revised policy will be published on this page with an updated "Last Updated" date at the top.
For changes that materially affect your rights — such as new categories of data being collected or new third parties being given access — we will make reasonable efforts to notify you via your registered email address or through an in-platform notification before the changes take effect.
Continuing to use luke91 after a policy update has been published and communicated constitutes your acceptance of the revised terms. If you disagree with any update, you should stop using the platform and contact support to arrange account closure.
11. How to Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a concern related to your personal information, our support team is here to help:
- Live chat: Available directly on the platform, around the clock.
- Email: The contact address is displayed in the footer of this page. Please use the email address registered to your account when writing to us so we can locate your record quickly.
We treat all privacy-related correspondence as a priority and aim to provide a meaningful response promptly. For data deletion or access requests, we may need to confirm your identity before we can action the request — this is to protect your data, not delay things unnecessarily.
You can also read related policies on this site: the Terms and Conditions and the Responsible Gaming page, both of which contain additional information relevant to how the platform operates and how your wellbeing is supported.